Support

Bought Premium on another iPhone, or reinstalled the app? Sign in with the same account, open Settings and tap Restore purchases. The App Store confirms what your Apple ID has bought.

Open your iPhone's Settings, tap your name, then Subscriptions, or tap Manage subscription in the app's Settings. Cancel at least 24 hours before the end of the period to avoid the next charge; Premium stays active until the period you paid for ends.

App Store purchases are refunded by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the Practice Hanzi purchase.

• Use the same method you signed up with: Apple, Google or email. Each one is a separate account.
• Signed up with email and forgot the password? Tap Forgot password? on the sign-in screen and follow the link we send.
• Used Apple's “Hide My Email”? Write to us from any address and tell us; we can find the account from the relay address.

In the app, open Settings and tap Delete account. Everything attached to the account is removed. Deleting the account does not cancel an App Store subscription; cancel it as described above.

What we collect and how to have it deleted is in the Privacy Policy. The rules for subscriptions are in the Terms of Use.

Write to support@practicehanzi.com. Tell us your iPhone model, your iOS version and what you were doing; a screenshot helps.